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How qiu qiu dewa Handles Your Personal Data

Your account data — including wallet details linked to DANA, OVO, or GoPay — is handled under a clear set of rules that this page sets out in full.

Account data protectionDANA, OVO, GoPay transaction recordsCookie and device dataYour right to request data changesContact path for privacy queries

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Data We Collect When You Use Your Account

qiu qiu dewa Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with us, we collect the information you provide directly — your name, contact details, and the e-wallet identifiers you use for DANA, OVO, or GoPay transactions. We also collect data generated by your activity: deposit and withdrawal records, session timestamps, device

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type, and the IP address associated with each login. This data is used strictly to verify your identity, process payments, detect unusual account activity, and respond to support requests. We do not sell your personal information to third parties. Transaction records tied to your DANA, OVO,
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or GoPay wallet are retained for as long as your account remains active and for a period after closure as required by applicable regulations in the regions where we operate. If you access the platform from Depok or elsewhere in Indonesia, the same data standards apply
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across all accounts. Data collected via cookies covers session behaviour and device preferences — not payment credentials. Where local law governs data retention or deletion rights, those rules take precedence over our default retention schedule.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to request a copy of your data, ask us to correct inaccurate details, or raise a concern about how your information is handled, our support team is the right starting point. Requests sent through the channels below are logged and acknowledged so you have a record of the interaction. Response times vary depending on the complexity of the request, but we aim to confirm receipt promptly.

HOW WE PROTECT YOUR ACCOUNT

Data Handling, Cookies, and Account Security

We keep your account data behind access controls that limit who on our team can view it and under what circumstances. Payment credentials for DANA, OVO, and GoPay are never stored in plain text — they are handled through the payment provider's own secure flow. Below are the four areas where we apply specific data practices.

Cookie Use

We use session cookies to keep you logged in and preference cookies to remember your display settings. You can clear cookies via your browser or mobile settings at any time without losing your account data.

Account Security

Each login is verified against the device and IP on record. If a new device is used, an OTP is sent to your registered contact before access is granted — this applies whether you deposit via DANA, OVO, or GoPay.

Data Retention

Active account data is held for the life of your account. After closure, transaction records are kept for the period required by the regulations covering the regions where we operate, then deleted or anonymised.

Requesting Changes

You can ask us to correct your name, contact details, or linked wallet information at any time. Submit a request through live chat or support email, and we will process it after verifying your identity.

Common Questions About Your Data and Privacy Rights

These are the questions we hear most often about how personal data is handled on this platform. If your question is not covered here, reach out via the support channels listed above.

We collect your registration details, linked wallet identifiers for DANA, OVO, or GoPay, transaction history, device type, and session data. We collect only what is needed to run and secure your account.

Payment credentials are processed through each wallet provider's secure flow. We retain transaction records — amounts and timestamps — but not your wallet PINs or full account credentials.

Yes. Send a data access request via live chat or support email with your account name. We will confirm receipt and provide the information within a reasonable period, subject to identity verification.

Submit a correction or deletion request through our support email or the account help centre. We will verify your identity first, then action the change within the timeframe required by applicable local regulations.

We do not sell your data. We share it only with payment processors like DANA, OVO, and GoPay to complete transactions, and with service providers bound by data protection obligations under their agreements with us.

After closure, we retain transaction records for the period required by regulations applicable to the regions where we operate. Once that period ends, records are deleted or anonymised in line with our retention schedule.

How qiu qiu dewa Handles Your Personal Data

How to Reach Us About Your Data

Data Handling, Cookies, and Account Security

Cookie Use

Account Security

Data Retention

Requesting Changes

Common Questions About Your Data and Privacy Rights

01 What personal data does qiu qiu dewa collect from my account?

02 Is my DANA, OVO, or GoPay payment information stored on your platform?

03 Can I request a copy of the data you hold about me?

04 How do I ask qiu qiu dewa to correct or delete my data?

05 Does qiu qiu dewa share my personal information with third parties?

06 How long do you keep my account data after I close my account?

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